1. User Analysis and Understanding
This stage involves gathering detailed information about end-users, their needs, behaviors, and expectations. This includes surveys, interviews, personas, and empathy maps.
- Example: A home task management application conducts interviews to understand how users organize their daily tasks.
- Techniques:
- Creating personas to represent different user profiles.
- Empathy maps to identify users' thoughts, emotions, and challenges.
Edit Persona
Naim BSILI
Senior UX Designer
Age: 32
Education: Bachelor's in Mechanical Design and Manufacturing
Location: Sousse, Tunisia
Needs
A simple and intuitive tool to organize household tasks and share them with the family.
Goals
Reduce stress related to managing household tasks and ensure all tasks are completed on time.
Challenges
Difficulty in keeping track of all tasks and distributing them fairly among family members.
Concerns
Fear that some tasks may not be completed or conflicts may arise due to task distribution.
"I need a simple way to organize and track household tasks."
Stressed about forgetting important tasks or not being able to manage everything.
"I want it to be easy to use and for everyone to see what they need to do."
Use paper lists or notes on the fridge to track tasks.
2. Defining Objectives
This stage aims to clarify the application's objectives based on user needs. It includes prioritizing features and defining problems to solve.
Stage 2 of the Workflow
-
Example: Users need a simple way to organize and distribute household tasks
among
family members.
- Create customizable task lists (by room, task type, etc.).
- Allow assigning tasks to specific family members.
- Add reminders for recurring tasks (like taking out the trash).
-
Expected Outcome: A list of clear design objectives, such as:
- An intuitive and easy-to-use interface for all family members.
- A notification system to remind users of important tasks.
- A tracking feature to monitor task progress.
3. Designing Solutions
This stage involves creating solutions to meet the identified needs and objectives. It includes creating wireframes, prototypes, and user interfaces.
-
Example: Designing a simple interface with:
- An overview of tasks by room (kitchen, living room, bedrooms, etc.).
- A color system to indicate task status (pending, in progress, completed).
- A calendar to view recurring tasks.
-
Tools:
- Figma: For creating interactive prototypes.
- Sketch: For designing high-fidelity interfaces.
- Adobe XD: For testing user journeys.
4. User Testing
This stage allows validating the created solutions by testing them with end-users. It helps identify friction points or necessary improvements.
-
Example: Testing the application with 5 families to:
- Ensure the interface is intuitive for all ages (adults and children).
- Identify difficulties faced when creating or assigning tasks.
- Gather suggestions to improve the user experience.
-
Methods:
- A/B Testing: Comparing two versions of the interface to determine the most effective one.
- User Journey Testing: Observing how users navigate the application.
- Direct Feedback: Collecting verbal or written feedback after each test.
5. Iteration and Continuous Improvement
This stage involves applying lessons learned from testing to improve the product. The process is repeated until the user experience reaches an optimal level.
-
Example: After testing, several improvements were made:
- Added notifications to remind users of important tasks.
- Simplified the interface to make it more intuitive.
- Added a reward feature to motivate children to complete their tasks.
-
Tools:
- Google Analytics: To track application usage and identify problem areas.
- Hotjar: To analyze user journeys and friction points.
- Crazy Egg: To visualize the most clicked areas of the interface.
6. Enhanced Workflow with Decisions
The workflow illustrates the complete user journey, including decision points where the user must make a choice.
Home
The user arrives at the application's home page.
Login / Sign Up
The user logs in or creates an account.
New User?
Is the user new or existing?
Sign Up
The user creates a new account.
Login
The user logs in with their existing account.
Dashboard
The user accesses their personal dashboard.
Create a List
The user creates a new task list.
Add Tasks
The user adds tasks to the list.
Assign Tasks
The user assigns tasks to family members.
Track Tasks
The user tracks the progress of tasks.
Notifications
The user receives reminders for tasks to be completed.
Logout
The user logs out of the application.